You, as a seller, shall be required to dispatch the products and/or services for every transaction to the buyer within the time period as provided in the T&C to ensure that the products and/or services are delivered in a timely manner. Further, you will solely be responsible for undertaking transit insurance for products sold by You on the Platform. For avoidance of doubt, the Company will not be responsible for undertaking any insurance(s) for products sold by sellers on the Platform
Seller shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to the Company in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.
Seller shall dispatch the products and/or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to the Company on demand within the time frame as notified from time to time.
Seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.
In case a seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences and may lead to suspension and/or termination of seller account.
Seller agrees that the transaction price paid by a buyer will be remitted to a seller’s bank account contingent upon the following events:
a) Buyer confirms the delivery of products and/or services in the transaction;
b) Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;
c) Buyer’s refund claim is rejected by the Company due to any breach of the T&C, policies, and any applicable law; Once the transaction is completed by the Seller, the remittance to seller shall be made in accordance with RBI Intermediary Guidelines. Prepaid Payment Instruments
The Company may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:
i. Such prepaid instruments may be used to make payments for the products and/or services purchased on the Platform
ii. Such prepaid instruments can be redeemed by buyers by selecting the payment mode as may be provided on the Platform.
iii. Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.
iv. If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective buyer via Credit Card/Debit Card /Internet Banking. COD shall not be available as payment option for such transactions.
v. If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.
vi. Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year or date printed on the instrument coupon from the date of their issue.
vii. Prepaid instruments cannot be redeemed for cash.
viii. The Company is not responsible if prepaid instruments are lost, stolen, or used without permission.
ix. Purchases of prepaid instruments are not eligible for cashback offers.
x. All sellers on the Platform will accept this prepaid instrument as a payment instrument.
xi. The Company will make payments to sellers whose products and/or services have been purchased by buyers redeeming electronic gift vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.